About us

How does it work?

Heimto makes it simple for host and guest. We will help you through the process from search to payment,

Heimto is an advertising site where hosts and guests can meet in a secure way.

Heimto is the meeting place for people who want to rent furmished apartments and holiday homes. . The idea is that it should be easy to find your ideal accommodation. We also offer a flexible and secure service for booking and payment.

The advertiser is personally responsible for the accuracy of the description of the home in the advertisement.

If you are dissatisfied with something upon arrival at the place - never wait, but contact the host immediately. Tell them what you are unhappy about and ask them to fix the problem.

How do you contact host?

When you visit an ad , you will find the contact form contact host on the right-hand side of the ad. If you are using a mobile device, you will find a static button at the bottom of the image called Contact the host.

Click on this, and you will get the name of the host and the telephone number (if the host has chosen to provide it), as well as a contact form. How you ask the question to the host regarding availability and booking is up to you.

Below is an overview of how the rental process works.

1. You are looking for a cottage on Heimto: When you have found an accommodation that seems interesting, you contact the host via the contact form in the ad.

2. Conversation about renting: Any questions are answered by the host and you confirm that you want to book the accommodation. The host then sends a booking offer.

3. Booking offer received and accepted: You will receive an email with a link to a booking offer with information about arrival and departure dates, price, cancellation policy and more. You accept by paying the rent with a debit card. The money is deposited into an account in your name specific to this booking. The booking is complete.

4. The rental takes place: You arrive at the cottage, have a wonderful holiday and then check out. If a problem should arise during the rental please contact host directly and also us info@stugknuten.com

5. Rent amount is paid: Heimto pays the rent to the host's bank account, after the cost of the brokerage service has been deducted.

If you have made the booking in a way other than via Heimtos system, we cannot answer for which conditions apply, and Heimto does not take any responsibility for such a booking.

How do I accept a booking offer as a guest?

When you as a guest have received a booking offer, you accept by paying the rent. The money is deposited into a separate account and paid to the host only after you check out.

Read through the booking offer and check that everything is correct. Then you scroll down to the end of the page, read and accept the terms.

Then select ACCEPT THE BOOKING AND PAY.

Now you are sent to a payment page, where you fill in your card details and click on PAY BY CARD.

As soon as the payment has gone through, you are sent back to the booking where you can now see that it has been paid. The booking is complete and you can start planning for the holiday!

What do I do if problems arise during the rental?

If you arrive at your holiday accommodation and something does not match what you have agreed upon, you should contact the landlord in the first instance. Do this as soon as possible. Point out the problem and give him or her the opportunity to fix it.

Have you contacted the host, but not had the problem fixed? If you have booked and paid through Stugknuten's mediation service, you should contact Heimto's customer service as soon as possible, and we will stop the payment to the host and help resolve the conflict. If you have signed an agreement yourself, you need to resolve the conflict on your own.

ATTENTION! If you have made the booking in a way other than via Heimto's system, we cannot answer for which conditions apply, and Heimto does not take any responsibility for such a booking.

We always recommend that you as a guest:

   Asks the landlord if any information in the ad feels unclear or missing. Never take for granted that something important to you is available if it is not in the description, ask so you don't risk being disappointed. Feel free to ask for lots of pictures so you can see how the cabin looks both inside and out.

   Make sure you have good cancellation protection so that there is no financial loss for you if something happens at the last minute so that you cannot travel, e.g. that someone in the family gets sick. (When you pay for the accommodation with a debit card via Stugknuten's intermediary service, cancellation protection from your bank is often included. Contact your bank to find out what applies in your case.)

   If you are dissatisfied with something upon arrival at the cottage - never wait, but contact the host immediately. Tell them what you are unhappy about and ask them to fix the problem immediately or compensate you. (If you have booked through our intermediary service - contact us as soon as possible so that we can withhold the payment.)

For bookings WITHOUT Heimto's intermediary service, we also recommend that you:

   Print the ad so that you have the information that was in the ad at the time of the booking. Please take the printout with you when you travel.

   Demand that you receive a rental agreement where it is clearly stated which home you will rent, during which period you will rent, at what price, and which conditions apply in e.g. cancellation.

   Make sure you get full contact details for the lessor.

   Check that the owner details of the apartment or cabin you intend to book are correct. You can do this for free by visiting www.lantmateriet.se You do, however, need the host's social security number, the rental object's property designation or the rental object's address. Ask the host for this information.

   Feel free to ask the host for references from previous guests.